Service Desk Specialist II
Wipfli Advisory LLC — Chicago, IL
Posted: 2026-10-15
Job Description
• Provide timely, high-quality technology support for Wipfli clients involving low- to moderate-complexity hardware and software issues.
• Resolve service desk issues, research escalations, and escalate further when appropriate while following established procedures.
• Support Windows, Microsoft Office, Office 365, Azure, Intune, computer hardware, and related systems; perform hardware maintenance, troubleshooting, and repair.
• Requires a high school diploma or equivalent, 2+ years of service desk experience, strong customer service and problem-solving skills, and availability for a 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT shift.
• Full-time Chicago, IL role performed 100% in person or hybrid with at least 2 days per week in the Chicago office; compensation is $23–$30/hour plus potential discretionary bonus.