Service Dispatch Coordinator (Administrative Assistant)

Job Description

• Coordinate service technician scheduling and dispatch based on customer needs, technician availability, and route efficiency.
• Communicate job details, schedule changes, and service information to technicians and customers while answering calls, emails, and service requests.
• Create and maintain work orders, customer records, service documentation, reports, spreadsheets, invoicing documents, and administrative paperwork.
• Requires a high school diploma or GED preferred; prior administrative support, dispatching, scheduling, customer service, or office administration experience is preferred.
• Requires proficiency with Microsoft Office, including Excel and Outlook; experience with multi-line phone systems, Google Docs, or service management software is preferred.