Software Support Representative

Job Description

• Provide high-volume customer support through unscripted telephone and email conversations, resolving login, billing, technical, service, and general inquiries.
• Document customer contacts and maintain customer records in the Customer Relationship Management system.
• Diagnose problems, apply appropriate solutions, and solve technical issues with minimal supervision across multiple web-based systems.
• Review documents for regulatory compliance, securely manage sensitive information, and follow company policies and procedures.
• Requires a High School Diploma, at least one year of customer-facing experience, strong communication and problem-solving skills, and a hybrid schedule with a minimum of 3 in-office days per week.