Sr. UX Designer – Customer Journey Experience Design

Job Description

• Senior UX Designer role at Gap Inc. focused on owning end-to-end customer journeys across two brands in consumer-facing digital commerce.
• Partners with brand leadership, merchandising, creative, Product Management, Engineering, UX Research, and design leaders to frame problems and deliver shared or brand-distinct experiences.
• Leads continuous discovery, interaction design, information architecture, prototyping, testing, design-system contribution, accessibility, trust, compliance, and launch delivery.
• Uses research, data, metrics, service design, and AI-enabled tools to connect digital, store, and emerging channels and improve conversion, engagement, and retention.
• Requires substantial digital commerce design experience, an end-to-end portfolio, strong research and communication skills, senior stakeholder collaboration, and willingness to mentor; salary is $145,100–$188,600 and the job is full-time in South Carolina.